Refund policy

At Zorixx, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return:

  • Items must be unused and in their original condition
  • All original tags must be attached
  • Items must be returned in original packaging
  • Returns requested after 14 days of delivery will not be accepted

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Kids accessories damaged due to misuse, improper care, or normal wear and tear
  • Hygiene-sensitive items (such as hair accessories or wearable items, if applicable)

3. Return Process

To initiate a return:

  • Contact our support team at zorixx@stylixa.store within 14 days of delivery
  • Provide your order number and reason for return
  • Our team will provide return instructions

Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect
  • We recommend using a trackable shipping method, as Zorixx is not responsible for lost or delayed return packages

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

Once reviewed, we will provide a replacement or full refund if approved.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days

6. Exchanges

We currently do not offer direct exchanges. If you would like a different style or color, please return the item and place a new order.

Business Details

Business Name: Zorixx
Store Focus: Kids accessories
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: zorixx@stylixa.store
Business Address: 3137 W Buckeye Rd Lot 148, Phoenix, AZ 85009, US